Customer Service Technical Certificate

*Pending TBR Approval


Course Title	Credit Hours
	Fall	Spring
BUS 1010 - Introduction to Business	3
BUS 1100 - Workplace Communications Skills		3
BUS 1400 - Principles of Customer Service	3
BUS 2100 - Marketing and Sales	3
CIS 1110 - Business Applications on PC’s
or		3
CIS 1121 - Spreadsheets/Databases
OSA 1610 - Keyboarding	2
OSA 1630 - Data Entry	1
OSA 2110 - Office Procedures/Administration		3
¹Career Electives	3	6

Total	15	15

¹In consultation with academic advisor, students may select appropriate electives that meet career requirements.

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