Customer Service Option: Workforce Preparedness – Business, Technical Certificate


Course Title	Credit Hours
	Fall	Spring
ACC 1010 - College Accounting I		3
BUS 1010 - Introduction to Business	3
BUS 1100 - Workplace Communications Skills		3
BUS 1310 - Business Calculations	3
BUS 1400 - Principles of Customer Services	3
BUS 1410 - Customer Service Fundamentals		3
BUS 2100 - Marketing and Sales	3
CIS 1110 - Business Applications on PC’s
or		3
CIS 1121 - Spreadsheets/Databases
CPE 1011 - Job Search Skills	1
CPE 1012 - Succeeding on the Job		1
OSA 1610 - Keyboarding	2
OSA 1620 - Text Formatting	1
SPAN 1110 - Basic Spanish in the Workplace		3

Total	16	16

Your Community College