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Catalog

    Cleveland State Community College
   
 
  Sep 25, 2017
 
 
    
2017-2018 Catalog & Student Handbook
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BUS 1410 - Customer Service Methods

3 credit(s)


 Defines quality customer service and explains how that is achieved through effective communication skills. Students will gain understanding of techniques necessary for creating and maintaining customer-focused companies. Three hours lecture per week. UD



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